Help & FAQs

Returns & Refunds

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that there is a £5 return fee which is deducted from the return amount, the is because we are a small independent design studio and due the delicate, hand made nature of our products. 

 To start a return, send your order to the return address below. If you are not sure if your return will be accepted contact us at info@triqis.co.uk for further instruction.

 


Return address: 

TRIQIS

10 Riverside Rd, 

Wimbledon Art Studios
Studio 268

London
SW17 0BB


*Please note that unless your order is damaged the return postage will not be refunded.*

For more information regarding returns and refunds visit our returns page at triqis.co.uk/policies/refund-policy 

You can always contact us for any return question at info@triqis.co.uk.



Processing times

As all of our products are hand crafted, some products being more complexed than others, processing times can vary. For processing times please view individual product descriptions.

You can always contact us for any question at info@triqis.co.uk.




Tracking my order

We use royal mail for all of our shipping, to which a tracking service is available. Tracking your order depends on the type of shipping selected at checkout.

Signed and tracked

If you select signed and tracked shipping you will be able to fully track the whereabouts of your order through the royal mail website.

Standard

If you selected standard shipping tracking is available however it is more limited informing you only when your order has been dispatched and delivered.